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Troubleshooting access to the SMT

I see a message that I don't have a user account
I see a message that my account is inactive
I have forgotten my password

Troubleshooting Admin functions

Master data. The producer is not listed
The store hierarchy import does not work

Troubleshooting Store Operator functions

The Stock Overview screen is blank
Incorrect data on the Stock Overview screen
Invalid date when trying to issue out supplies
I cannot save the Physical Count / Adjustments

Troubleshooting Reports

A transaction is missing on the Arrivals / Issuing report
Stock Status Report: the field "Current Stock (Weeks)" is blank
Stocked According to Plan: Min/Max lines missing on the chart
Annual need is zero on the Supply Adequacy report

Need additional support?

Send an email to smt@unicef.org